Transform Comprehensively
Increase end customer satisfaction and retention.
Beyond associated cost savings, there are two key motivators for transforming to an all IP network: to generate more revenue and satisfaction among existing customers, and to attract new ones - so it's important that any teething problems are caught before they have a chance to affect customers; and that if service failures do occur, they are rectified as quickly and efficiently as possible. When you migrate your network – transferring millions of users from one environment to another - you can’t give them any reason to change supplier.
With this in mind, we plan and test end-to-end operations, administration, and maintenance processes and tools, to find issues before they affect the customer experience. We do this not just at the layer level but all the way from the end-user to the core, ensuring full functionality by testing for delays, jitter, single points of failures and other network-wide considerations.
As a multi-vendor integrator we include all equipment in the network during testing. We not only test basic protocols but look at the impact of a network beyond its vendor's original test cases, such as end-to-end provisioning of new services and customers through specially adapted tools. We also ensure your network is ready to be monitored, and we prepare and test troubleshooting procedures to maintain the quality required to retain and attract customers.
Alcatel-Lucent helps you transform comprehensively.
